bdokp Privacy Policy

1. Introduction

Welcome to the bdokp Privacy Policy. bdokp ("bdokp", "we", "us", "our") is committed to protecting the privacy and security of all personal data entrusted to us by players ("you", "your") who use the bdokp platform at https://bdokp.io.

This Privacy Policy ("Policy") explains what personal data bdokp collects, for what purposes, on what legal bases, and how long it is kept. It also describes your rights regarding your personal data and explains how to exercise those rights. This Policy applies to all data processing activities carried out by bdokp in connection with the operation of the platform, including sports betting, live casino, slots, crash games, and all other services offered at bdokp.io.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference. By registering an account or using bdokp services, you acknowledge that you have read and understood this Policy.

2. Data Controller

For the purposes of this Privacy Policy, bdokp acts as the data controller responsible for the personal data of players using bdokp.io. If you have any questions or concerns about how your data is processed, you may contact us directly using the details provided in Section 14 of this Policy.

3. Data We Collect

bdokp collects the following categories of personal data, depending on how you interact with the platform:

3.1 Identity & Registration Data

• Full legal name
• Date of birth
• Gender (where provided voluntarily)
• Residential address (including city, division, and postal code within Bangladesh)
• National ID number or passport number (for KYC verification)
• Selfie or photograph (where requested as part of identity verification)

3.2 Contact Data

• Mobile phone number
• Email address

3.3 Financial Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers
• Bank account details (account number, bank name, branch) where bank transfer is used
• Masked card details for Visa and Mastercard transactions
• Transaction history including deposit amounts, withdrawal amounts, and timestamps

3.4 Betting & Gaming Activity Data

• Bets placed, odds accepted, and outcomes
• Games played, session durations, and wagering volumes
• Bonus claims and promotional interactions

3.5 Technical & Device Data

• IP address and approximate geographic location
• Browser type and version
• Device type (mobile, tablet, desktop) and operating system
• Pages visited, time on site, and clickstream data
• Session tokens and authentication logs

3.6 Communications Data

• Content of messages sent to bdokp support via email or live chat
• Records of complaints and dispute correspondence

4. How We Collect Data

bdokp collects personal data through the following channels:

• Directly from you when you complete the registration form, submit KYC documents, make a deposit or withdrawal, contact support, or participate in promotions.
• Automatically through cookies, server logs, and similar tracking technologies when you browse or interact with bdokp.io.
• From third parties such as payment service providers (bKash, Nagad, Rocket, Upay, banks) when processing financial transactions, and from fraud prevention and identity verification services where we are required to verify player identity.

5. How We Use Your Data

bdokp uses the personal data collected for the following purposes:

Purpose	Data Categories Used
Creating and managing your bdokp account	Identity, Contact
Verifying your identity (KYC) and age (21+ compliance)	Identity, Financial
Processing deposits and withdrawals via bKash, Nagad, Rocket, and others	Financial, Identity
Providing betting, casino, and gaming services	Betting & Gaming Activity, Technical
Preventing fraud, money laundering, and platform abuse	Identity, Financial, Technical
Delivering customer support and resolving disputes	Identity, Contact, Communications
Sending service notifications (e.g., deposit confirmations, account alerts)	Contact
Responsible gaming monitoring and self-exclusion management	Betting & Gaming Activity, Identity
Platform analytics and performance improvement	Technical
Complying with legal and regulatory obligations	All categories as required

6. Legal Bases for Processing

bdokp processes personal data on the following legal bases:

• Performance of a contract: Processing is necessary to create and manage your account, process bets and transactions, and deliver the services described in the Terms & Conditions.
• Legal obligation: Processing is required to comply with anti-money-laundering regulations, age verification requirements, record-keeping obligations, and other applicable legal duties.
• Legitimate interests: bdokp has a legitimate interest in detecting and preventing fraud, abuse, and cheating; in maintaining platform security; and in improving service quality, provided such interests do not override your fundamental rights.
• Consent: Where bdokp sends optional marketing communications or collects non-essential data, we will first obtain your explicit consent. You may withdraw consent at any time by contacting support at [email protected].

7. Sharing Your Data

bdokp does not sell your personal data. We may share your data with the following categories of third parties only to the extent necessary and under appropriate data protection safeguards:

7.1 Payment Service Providers

When you make a deposit or withdrawal, your financial details are shared with the relevant payment processor (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard) solely to complete the transaction.

7.2 Identity Verification Services

bdokp may use third-party identity verification and fraud detection services to confirm player identity and age as part of our KYC process. These providers act as data processors under strict contractual terms and are not permitted to use your data for any other purpose.

7.3 IT & Hosting Providers

bdokp's platform is hosted and maintained with the support of technology service providers who process data on our behalf under data processing agreements. These providers are bound by confidentiality and security obligations.

7.4 Legal & Regulatory Authorities

bdokp may disclose personal data to competent authorities, courts, or law enforcement bodies where required to do so by law, court order, or to protect the rights, property, or safety of bdokp or its players.

8. Data Retention

bdokp retains personal data for the following periods:

• Active account data: Retained for the duration of your account relationship with bdokp.
• KYC and identity documents: Retained for a minimum of 5 years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years following the date of the transaction.
• Support communications: Retained for 3 years following the resolution of the enquiry or complaint.
• Technical logs: Retained for up to 12 months and then anonymised or deleted.

Following the expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised.

9. Security Measures

bdokp takes the security of your personal data seriously and implements the following measures to protect it against unauthorised access, disclosure, alteration, or destruction:

• 128-bit SSL/TLS encryption for all data in transit between your browser and our servers
• Encryption of sensitive data at rest, including payment details and identity documents
• Passwords stored using strong one-way cryptographic hashing — never in plain text
• Role-based access controls ensuring that only authorised personnel can access personal data
• Regular internal security assessments and vulnerability monitoring
• Secure session management with automatic timeout for inactive sessions

While bdokp applies robust security practices, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying bdokp immediately if you suspect any unauthorised access to your account.

10. Cookies & Similar Technologies

bdokp uses cookies and similar technologies on bdokp.io to ensure the platform functions correctly and to improve the user experience. The cookies we use fall into the following categories:

• Strictly necessary cookies: Required for core platform functionality, including maintaining your login session, remembering your cart or betting slip, and enabling secure transactions. These cannot be disabled without breaking platform functionality.
• Functional cookies: Used to remember your preferences such as language settings and to provide enhanced, personalised features. These do not track you across third-party sites.
• Analytics cookies: Used by bdokp to understand how players interact with the platform — which pages are visited most, where errors occur, and how navigation flows can be improved. This data is aggregated and anonymised.

bdokp does not use third-party advertising cookies or behavioural targeting cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies may impair your ability to use certain features of the platform.

11. Your Privacy Rights

As a bdokp player, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data bdokp holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: In certain circumstances (e.g., where data is no longer necessary for the purposes it was collected), you may request deletion of your personal data. Note that some data must be retained to fulfil legal obligations even after account closure.
• Right to restriction of processing: You may request that bdokp restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
• Right to data portability: Where processing is based on your consent or on contract performance, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to object: You may object to processing based on legitimate interests where you believe such processing impacts your fundamental rights.

To exercise any of the above rights, please contact the bdokp support team at [email protected] (plain text — not a clickable link). We will respond to verified requests within 30 days. In complex cases, this period may be extended by a further 30 days, and you will be notified accordingly.

12. Protection of Minors

bdokp strictly prohibits the use of its platform by individuals under the age of 21 years. bdokp does not knowingly collect personal data from individuals below this age. If you believe that a minor has registered an account or provided personal data to bdokp, please notify us immediately at [email protected] so that we may take prompt action to delete that data and close the account.

13. Amendments to This Policy

bdokp reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, bdokp will update the "Last Updated" date at the top of this document and, where practicable, notify registered players by email or via an on-platform notification.

Your continued use of bdokp following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, requests, or complaints relating to this Privacy Policy or the way bdokp handles your personal data, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: Within 30 days for data subject requests; within 24 hours for general support enquiries on business days (Bangladesh Standard Time, UTC+6)

For information on responsible gambling tools and self-exclusion, please visit our Responsible Gaming page. For answers to common questions about your account, deposits, and platform features, visit our FAQ page.